Refund policy

At US Drinkify, customer satisfaction is important to us. We want you to feel confident and happy with every purchase. If you are not completely satisfied with your order, we are here to help.

Returns

We accept return requests within 30 days of receiving your order. To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. We will review your request and work toward an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Items that have been used, damaged due to misuse, or returned without their original packaging may not be eligible for a return. Certain promotional, clearance, or final-sale items may also be excluded from returns where permitted by applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Exchanges

If you would like to exchange an item for a different color, style, or design, please contact our customer support team. Exchanges are subject to product availability and eligibility.

Return Shipping

Customers are generally responsible for return shipping costs unless the item received is damaged, defective, or incorrect. Original shipping charges are generally non-refundable unless required by applicable law.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request. However, orders that have already been processed or shipped may not be eligible for cancellation.

How to Request a Return

To initiate a return or request a refund, please contact US Drinkify through our Contact Us page. Include your order number, a description of the issue, and any relevant photographs if applicable. Our support team will guide you through the next steps.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please reach out to us through our website's Contact Us page. We are always happy to assist you.

US Drinkify reserves the right to review return and refund requests in accordance with this policy and applicable consumer protection laws.